Using Anima is quick and simple.

Once Anima has been accessed online, either on a mobile phone, tablet or computer, patients can complete a questionnaire sending a message to the surgery seeking advice for your clinical condition. 

Surgery staff will then look through the responses and take action appropriately, responding to patients via Anima with either a solution to the problem, signposting or with a care pathway devised by the clincian . Patients must have an e-mail address and contact telephone number to use Anima. 

Anima actually helps us help more patients faster:

We can review more requests each day – Anima allows us to quickly assess medical needs and distribute requests efficiently. That is why this is so important you give us as much information as possible in your initial request.

Smart triage means fairer care – We can sort urgent cases from routine ones, ensuring those who need help most get reviewed first.

Not every request needs a GP appointment – Some issues can be managed with quick advice, pharmacy support, or self-care – saving you time!

We work as a team – Requests can be handled by the right professional (GPs, nurses, pharmacists, or admin staff), so you get the best care without unnecessary delays.

More flexible care options – Depending on your request, we may respond with:

A message with self-care advice

A referral to a pharmacist

A phone call with a GP

A face2face appointment, if needed

Signposting to another service

Anima  is not suitable for use in emergencies. Call 999 in the event of an emergency.

Click on the link below to create an account: https://patients.animahealth.com/blue/signIn...

You can use any smartphone or any computer. Just enter your details and your problem, medical or any other question, you can even upload photos if you wish. You can name your own preferred GP if you wish to. You can seek help for your child or someone you care for as long as the patient is registered with the practice. Proxy requests for anyone over the aged of 16 years will need to be approved by the Practice. 

Anima saves you having to ring up, and there’s never a queue online. 

Please note if you are unable to use online platforms our team WILL ask you the same triage questions - some can be of a personal nature - please give as much information as possible to the team to help triage you accordingly.

To use Anima you must either be a registered patient at Horncastle Medical Group or using it on behalf of a registered patient.