Anima is an online consultation tool that helps GPs/ANPs manage patient requests and queries through digital triage. Anima makes it easier for patients to talk to their doctor and help GPs to prioritise and deliver care through message, phone and also video.
08:00 -18:30 – Anima open Monday – Friday (from 01st Oct 2025)
Anima is open 08:00 – 18:30 Monday – Friday, for all GP and Advanced Nurse Practitioner requests.
Once the Practice has reached capacity ( i.e no more appointments available for the day with a GP or Nurse Practitioner). You will see a message on Anima informing you of this. The message will state
" The Practice has now reached full capacity for today and we are unable to offer any further appointments. If urgent then please contact NHS 111, Attend Urgent Care or A&E. or call 999"
Admin requests and Repeat medications can still be submitted throughout the core hours. We also would advise patients to sign up for the NHS App for repeat medication ordering.
If you attend the reception desk at 8am, you will be asked to submit via Anima and will be directed to this service , you will not be seen any quicker by attending as your request will still need to be triaged.
What if I do not have access to Anima?
We are still asking patients to submit requests via Anima and we will continue to assist all patients who do not have access via the telephone.
Any response from the Practice will be sent via email or SMS and will show on your Anima account also. You may also see a care plan from the clincian or advice and guidance or signposting to another service.